Use of this website
The information on this website has been compiled to offer information about hotels and tours in Athens in the frame of DEFEA 2021 taking place in Athens during the period of May 11-13 so that exhibitors and visitors can book a hotel and tours online. This website is only meant to help you determine the availability of hotels and for making legitimate and desired bookings.
You guarantee that you are 18 or over and legally entitled to enter into contracts, and that you will use this website in accordance with these general terms and conditions. You also declare that you have sufficient financial means and the authority to act with regards to your activities on this website. Furthermore, you guarantee that all the information which is given by you or members on your behalf, with regards to the use of this website, are true and correct. You understand that excessive use or misuse of the booking facilities on this website may result in your being denied access to these facilities. Any false or fraudulent booking is forbidden without any limitation.
Privacy
Norstar SA respects your privacy. Under no circumstances will we give your personal data to third parties, unless we are legally bound to do so. The Privacy Statement explains which data are processed, how your data is used, and what your rights are.
No hidden fees
Norstar SA ensures price transparency by clearly stating any extra charges next to each room price. Service charges may apply to specific deals, and are clearly stated next to the deal. These service charges must always be paid.
Booking of Hotels
Norstar SA acts as an intermediate and only sends your booking to the hotel.
Cancellations
If you wish to cancel your booking, please follow the instructions in your booking confirmation. A booking is only cancelled if you have received a confirmation of cancellation. If you cancel a booking in time and in accordance with the hotel's cancellation policy, then hotel will not charge a cancellation fee. Every hotel has its own cancellation policy, which is clearly stated on both the hotel page and in your booking confirmation. The cancellation term can differ per room type. If you fail to cancel your booking in time in accordance with the hotel's cancellation policy, then the respective cancellation fees will apply.
The service charges 40€, are included in the prices and are non-refundable and must always be paid regardless of whether the booking is used or cancelled.
Copyright / intellectual property
The copyright of all information, texts, materials and all technical processes, which you will find on this website, rests with Norstar SA and its suppliers. Your accessing this website does not mean that you may freely reuse, duplicate or distribute the information offered on this website. Duplication of any pages / HTML code / META tags composed by Norstar SA, whether partly or fully duplicated, will immediately and irrevocably lead to legal action.
Disclaimer
This website has been compiled with the greatest care by Norstar SA. However, the information on this website may contain errors, inaccuracies or typographical errors. Norstar SA is not responsible and cannot be held liable for the contents of this website and the information offered on this website. Norstar SA does not guarantee that the information about participating hotels offered on this website is correct and complete.
Norstar SA does not guarantee the correctness of, and is not responsible for inaccuracies with regard to photos of hotels, descriptions of hotels, publication of the facilities of the hotel and other descriptions that are published on this website, the information of which is provided by the hotels themselves, who are for that reason also responsible for the correctness of this information. Norstar SA does not check all the information provided by hotels or other third parties.
Hotels may change the information about their hotel, such as prices and availability, at any time. Norstar SA is not responsible for any loss caused by the incorrect publishing of these data. In case of booking cancellation caused by the hotel, Norstar is liable to accommodate the client in another hotel of similar or superior category. If Accommodation listed on our website is unavailable, similar accommodation of equal quality will be reserved.
Norstar SA is not liable for damage, whether direct or indirect, which results from the use of its website, or the information published on its website.
Norstar SA can make improvements and/or changes to this website at any time and regularly does so. Norstar SA is not liable for a loss resulting from the use or (temporary) impossibility to use electronic means for communication with its website, including - but not limited to – a loss resulting from non-delivery or delayed delivery of electronic messages, interception or manipulation of electronic messages by third parties or by software/hardware used for electronic communication and transmitting viruses.
By using the website of Norstar SA you indemnify Norstar SA against all losses resulting from claims by third parties, resulting from violation or non-compliance with these terms and conditions, or against claims which are otherwise connected with or result from your use of its website.
Changes to these conditions
Norstar SA reserves the right to change the terms and conditions under which this website is offered. You accept and acknowledge the terms and conditions, that apply at the moment you use the website and facilities of Norstar SA, as binding.
General
Norstar SA is registered in Greece and the Greek laws apply to this organization. Norstar SA reserves the right to update and change these terms and conditions unilaterally. All disputes resulting from the use of this website and for which Norstar SA can be held liable, should be brought before the court in Athens, which is declared competent to become exclusively acquainted with these disputes.
Tour Participant Agreement Booking Terms and Conditions
Please read and understand the Tour Participant Booking Terms and Conditions detailed below.
NORSTAR SA reserves the right to update and/or alter these Tour Participant Booking Terms and Conditions at any time, and it is the Tour Participant’s responsibility to be familiar with them. The latest Tour Participant Booking Terms and Conditions may be requested at any time and will supersede any previous versions.
Tour Participants are responsible for advising of any special requirements, for example, health, mobility. Norstar SA will endeavor to meet all requirements (where possible), however cannot guarantee these special requirements will be met in all instances.
Access to on-tour interpreters and external interpreter services can be arranged upon request, prior to Booking Confirmation. Additional fees apply and services are subject to availability.
Minimum Numbers
Norstar SA requires a minimum of fifteen (15) Tour Participants per Tour to operate.
Norstar SA reserves the right to vary minimum numbers above or below the standard fifteen Tour Participants - these variations may be considered by management on a case by case basis and additional fees may apply.
Travel Insurance
Travel Insurance for individual Tour Participants is not included in any service or Tour offered by Norstar SA.
Norstar SA requires that individual Tour Participants purchase Travel Insurance with an appropriate insurance provider.
Every effort will be made to follow the Tour Itinerary however circumstances such as breakdown; road closures; weather conditions; road conditions; staff illness etc. may require Tour times and itineraries to be amended accordingly. Norstar SA will not be liable for any costs incurred by Tour Participants due to such circumstances and no refunds will be given.
All Tour Participants are obliged to follow instructions provided by the Tour Guide/Driver in the interests of safety and harmony of the group.
Conditions of Travel
As an operator, Norstar SA is able to allow for Tour flexibility in the interest of the Tour group participating, however there is a time frame in which we operate the Tours and so Tour Participant appreciation of the schedule is requested.
If elements of the Tour Itinerary are missed in such cases, the Tour Leader/Driver may be required to amend times and itineraries accordingly, and Norstar SA is not liable for any costs incurred by Tour Participants due to such circumstances and no refunds will be given.
Norstar SA reserves the right to change or substitute Tour Itinerary routes; transport vehicles; staff; accommodation; or activities wherever necessary and will not be held responsible for delays out of our control (such as, but not limited to, severe weather conditions; guest arrival rescheduling e.g. changes in guest transport arrangements pre or post tour dates e.g. bus, train, plane, ship), resulting in missed travel connections or loss/damage of personal belongings.
Norstar SA is unable to guarantee precise arrival and departure times throughout a confirmed Tour Itinerary however every effort has been made to ensure all Tour information promoted is listed as correct. Prices and services as shown however are subject to change or withdrawal without notice.
Liability
Norstar SA personnel are trained to comply with strict policies, procedures and accreditation benchmarks to ensure the safety of our guests at all times. All individual Tour Participants however are to accept ultimate responsibility for their own safety and well-being at all times through the signing of a Participation Declaration and Disclaimer Form prior to the commencement of a NorstarTour.
Fitness and Health Requirements
It is required of all persons participating in Norstar SA, that they possess an appropriate level of health and fitness for moderate physical activities.
There is no minimum or maximum age limit to participate in a Norstar SA Tour, though we remind that all Tour Participants under the age of 18 years must be accompanied by an adult who is responsible for the child’s care and safety at all times.
Norstar SA is not responsible for any medical services required by Tour Participants and specific health matters must be communicated to Norstar SA prior to Booking Confirmation.
Cancellation Policy
Norstar SA reserves the right to cancel any Tour in the event of minimum numbers (15 Tour Participants) not being reached.
Cancellation fees are in addition to fees which may be levied by inbound agents, travel agents or third party tour and transport operator fees.
Day Tours
1. Full Payment, per person is required to confirm a Day Tour booking.
2. Cancellation fees for Day Tours will be levied relative to the amount of notice given and must be received in writing (details below):
30+ days prior to departure date, fee per person - 25% of total Tour Rate
30 days or less prior to departure date, fee per person - 100% of Tour Rate (no refund)
Cancellation by Norstar SA
Norstar SA reserves the right to cancel any Tour at any time up to 30 days before the commencement of the Tour due to natural disasters; severe weather conditions; terrorism; staff/family illness; other external events; or if it is no longer viable to operate the planned itinerary due to unforeseen circumstances.
If a Tour is cancelled by Norstar SA, prepaid amounts may be transferred to an alternate booking date (subject to availability); or transferred to an alternative tour service provider of the same (or similar) quality and standard; or alternatively receive a full refund. In circumstances where the cancellation is due to external events outside Norstar SA reasonable control, refunds will be less any unrecoverable costs.
Norstar SA will not be responsible for any incidental expenses that individual Tour Participants may have incurred as a result of the Booking Cancellation, including but not limited to visas; travel insurance excess; or non-refundable transport/flight costs.
Booking Amendments
Confirmed Booking amendments may incur an administration fee per booking, per change.
No amendments are permitted to Confirmed Bookings within 14 days of the Tour commencement date.
The Norstar SA Cancellation Policy applies to the cancellation of confirmed individual Tour Participants and/or Tour Group bookings.